Customer service
We are here to help.
Common purchase questions answered
Orders and shipping
This depends on what you have ordered, we work together with different suppliers and we have our own stock. This often happens very quickly.
Fresh products such as coffee and delicacies can take a little longer because we always get them fresh so that you can enjoy them for a long time.
Above on the left is a button (My account), you can create your personal account here.
You can change your shipping and/or billing address in your account.
As soon as we ship your order, you will receive a track and trace code from us so that you can track your order.
No, we use Mollie and Paypal as payment options. We never receive your credit card or payment details.
Yes, we are legally obliged to do so, unless you are a company abroad and you indicate with your order that the VAT must be reversed.
We ship to all countries in the world as far as possible (read sanctions, wars, disasters etc)
We try as much as possible to send everything in one go, but it is possible that it arrives in 2 or more packages. But we always let you know.
If you need to swap an item
Returns and Exchanges
You can return your order within 30 should you not be satisfied or in case of damage. This does not apply to food whose packaging has been opened.
If you receive the wrong item, please contact us immediately so we can exchange it for you as soon as possible.
If your order is damaged in transit please take pictures from the packaging of the damage to the product and contact us as soon as possible.
You can send your returns to :
Tutti Sensi B.V.
Aanslagsweg 22
7622 ET Borne The Netherlands
The easiest way is via email info@tuttisensi.nl. We try to respond within 48 hours.
Please email as soon as possible with your order number and the correct address, or contact us via Whatsapp +31619901110
Yes, as long as it has not yet been ordered (fresh produce) or shipped.
